Back in 2002, when we were trying to get our new catalog company off the ground, we quickly learned the value of a customer. The old saying “it is easier to keep a customer than get a new one” came to life when we were buying names of prospects and less than 1.2% of them [...]
Posted in Communication, Social Networking | Tagged advertising, CRM, crowdsourcing, customer, digital marketing, engagement, Frequency, insights, market research, marketing, Measurement, Monetary, monetization, ratio, Recency, relationship, return on experience, return on investment, RFM, ROE, roi, social media, social networks
Question: In this developing world of social media and digital marketing, we all know that we need to reconsider the way we’re delivering content to our audiences, but do you feel like you have things under control? There are threads everywhere discussing how we’re losing control of the conversations going on around our brands and [...]
Posted in Communication, Creative, Public Relations, Social Networking, Uncategorized | Tagged blog, content, content development, david greiner, digital marketing, marketing, roi, social media, steketee greiner and company, viral marketing, web 2.0, web 3.0
Frequently there is little thought to why a company should (or should not) attend an industry event or tradeshow. Justifications of “we have always gone”, “it would be noticed if we were absent”, and “all of our competition will be there” aren’t really valid business reasons, and more importantly impossible to gauge as a success [...]
Posted in Experiential, Measurement, Uncategorized | Tagged event, Measurement, roi, tradeshow
We’re in an age of open conversation.
The Steketee Greiner Company is a global communications strategy, facilitation and measurement firm based in Grand Rapids, MI. We’re global because you are too, whether you want to be or not. It’s just the way things work now. Your job is to make sure you understand and are [...]
Posted in Uncategorized | Tagged Commission marketing, Communication, communications 3.0, Communications Management, Creative, Digital, experential, facilitation, global, greiner, Influence Marketing, intelligence, Measurement, online marketing, Public Relations, Research, roi, social media, steketee, Strategy
The new business methodology. Whether you create campaigns to engage the masses or you are developing a two way dialogue with one person, everything has to be tied to a business objective and measurable for it to add value.
Posted in Communication, Public Relations | Tagged Digital, experential, marketing, Marketing ROI, measurement marketing, One to One engagement, roi, Social
